Defining and classifying IT interaction disability

Abstract

Many people have significant difficulties while using information technology (IT) devices. This study suggests a new concept of IT interaction disability (ITID) to understand the significant difficulties that users may encounter while using IT devices. The task, interface, and context (TIC) framework for classifying the types of ITID is also developed; this framework includes three components: tasks, user interface elements, and context factors. A case study in which visually impaired people used smartphones was conducted to illustrate the types of ITID and to show the applicability of the TIC framework. The result of this study can provide insights to researchers to improve the understanding of the significant difficulties of using IT devices and to analyse these difficulties systematically. ? 2016 Informa UK Limited, trading as Taylor & Francis Group.