Developing and Verifying a Questionnaire for Evaluating User Value of a Mobile Device
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- Title
- Developing and Verifying a Questionnaire for Evaluating User Value of a Mobile Device
- Authors
- Park, J; Han, SH; Kim, HK; Moon, H; Park, J
- Date Issued
- 2015-11
- Publisher
- WILEY-BLACKWELL
- Abstract
- User experience has become a major issue lately with user value as one of its key elements. This study proposes a method to evaluate user value using a questionnaire specialized for a mobile device such as smartphones. The questionnaire was developed considering elements of user value, product features, and context of use. Then, a case study with hundreds of participants was conducted via the Internet to verify and screen out questionnaire items in terms of reliability and validity. Finally, a total of 16 questionnaire items were selected for evaluating elements of user value, consisting of self-satisfaction, pleasure, sociability, customer need, and attachment. The results of this study are expected to help understand potential users and select design alternatives.
- URI
- https://oasis.postech.ac.kr/handle/2014.oak/36198
- DOI
- 10.1002/HFM.20588
- ISSN
- 1090-8471
- Article Type
- Article
- Citation
- HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES, vol. 25, no. 6, page. 724 - 739, 2015-11
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