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A customer-oriented model of product-service system lifecycle SCOPUS

Title
A customer-oriented model of product-service system lifecycle
Authors
HEO, JUNYEONLIM, CHIEHYEONKIM, KWANG JAE
Date Issued
2018-12
Publisher
INDERSCIENCE
Abstract
A product-service system (PSS) is an integrated bundle of products and services, which aims at creating customer utility and enhancing manufacturers' competitiveness. Given that products and services are integrated over a specific cycle, PSS lifecycle has become a key notion in PSS research. However, most studies focus on PSS lifecycle from a provider perspective although the essence of PSS is to create customer utility. The current work proposes a customer-oriented model of PSS lifecycle as a solid basis for analysing PSS lifecycle from a customer perspective. The proposed model comprises one general and three specific types of PSS lifecycle (product-, use-, and result-oriented PSS). The proposed model is expected to be utilised to supplement the existing studies to consider the PSS mechanism from a customer perspective. A concrete notion of PSS lifecycle from a customer perspective may contribute to customer-oriented PSS innovations.
URI
https://oasis.postech.ac.kr/handle/2014.oak/94926
DOI
10.1504/IJPLM.2018.097879
ISSN
1743-5129
Article Type
Article
Citation
International Journal of Product Lifecycle Management, vol. 11, no. 4, page. 350 - 367, 2018-12
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김광재KIM, KWANG JAE
Dept of Industrial & Management Enginrg
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