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Service Quality Analysis and Improvement: Development of a Systematic Framework and a Case Study
- Title
- Service Quality Analysis and Improvement: Development of a Systematic Framework and a Case Study
- Authors
- 김광재
- Date Issued
- 2004-10-01
- Article Type
- Conference
- Citation
- INFORMS Annual Meeting, 2004-10-01
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Related Researcher
- 김광재KIM, KWANG JAE
- Dept. of Industrial & Management Eng.