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Causal Relationship among Network Performance, Customer Satisfaction, and Customer Loyalty in High-Speed Internet Services
- Title
- Causal Relationship among Network Performance, Customer Satisfaction, and Customer Loyalty in High-Speed Internet Services
- Authors
- 김광재
- Date Issued
- 2005-04-09
- Publisher
- ICIT
- Article Type
- Conference
- Citation
- Proceedings of the Korean Society for Quality Management, page. 141 - 142, 2005-04-09
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Related Researcher
- 김광재KIM, KWANG JAE
- Dept. of Industrial & Management Eng.