Development of customer satisfaction models for automotive interior materials
SCIE
SCOPUS
- Title
- Development of customer satisfaction models for automotive interior materials
- Authors
- You, H; Ryu, T; Oh, K; Yun, MH; Kim, KJ
- Date Issued
- 2006-04
- Publisher
- ELSEVIER SCIENCE BV
- Abstract
- As the functional characteristics of passenger vehicles reach satisfactory levels. customers' concerns with the ergonomic and aesthetic aspects of the interior design have increased. The present study developed satisfaction models of automotive interior materials for six parts including crash pad, steering wheel, transmission gearshift knob, audio panel, metal grain inlay, and wood grain inlay. Based on literature survey, customer reviews on the web, and expert opinions. 8-15 material design variables were defined for the interior parts. The material design characteristics of 30 vehicle interiors were measured and customer satisfaction with the vehicle interiors was evaluated by 30 participants in the 20-30-year-old range. The material design variables were screened by evaluating their statistical, technical, and practical significance and satisfaction models were developed by quantification I analysis. The satisfaction models were used to identify relatively important design variables and preferred design features for the interior parts.
- Keywords
- automotive interior material; customer satisfaction model; quantification I analysis; variable screening; relative importance of variable; preferred design feature; DESIGN
- URI
- https://oasis.postech.ac.kr/handle/2014.oak/24074
- DOI
- 10.1016/j.ergon.2005.12.007
- ISSN
- 0169-8141
- Article Type
- Article
- Citation
- INTERNATIONAL JOURNAL OF INDUSTRIAL ERGONOMICS, vol. 36, no. 4, page. 323 - 330, 2006-04
- Files in This Item:
- There are no files associated with this item.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.