Building a Knowledge Brokering System using social network analysis: A case study of the Korean financial industry
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- Title
- Building a Knowledge Brokering System using social network analysis: A case study of the Korean financial industry
- Authors
- Sungjin Kim; Suh, E; Youngjoon Jun
- Date Issued
- 2011-11
- Publisher
- Elsevier
- Abstract
- The importance of knowledge is increasing in our global and knowledge-based society. As a part of knowledge management, successful knowledge transfer can improve an organization's competitive advantages and increase an organization's valuable knowledge assets. However, knowledge transfer is complex and a lot of factors exist that affect successful knowledge transfer such as context, social networks, and IT/IS. This paper aims at the role of the knowledge broker which is to be a link between knowledge seekers and knowledge experts. In this context, this research implemented a Knowledge Brokering System - called K-broker system - as a prototype system to improve knowledge transfer in an organization based on an analysis of users' social network. The K-broker system can provide a 'single view' screen for identifying knowledge experts and has no bottlenecks in contrast with a human knowledge broker and can provide a permanent communication channel between knowledge seekers and knowledge experts. (C) 2011 Elsevier Ltd. All rights reserved.
- Keywords
- Knowledge management; Knowledge transfer; Knowledge Brokering System; Social network analysis; COMPETITIVE ADVANTAGE; KNOW-HOW; INFORMATION; STRATEGIES; MANAGEMENT; INNOVATION; CONTEXT; FIRMS; MNC
- URI
- https://oasis.postech.ac.kr/handle/2014.oak/16748
- DOI
- 10.1016/J.ESWA.2011.05.019
- ISSN
- 0957-4174
- Article Type
- Article
- Citation
- EXPERT SYSTEMS WITH APPLICATIONS, vol. 38, no. 12, page. 14633 - 14649, 2011-11
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