Service Business, vol. 16, page. 187 - 209, 2022-03
Service Business, vol. 10, no. 3, page. 507 - 530, 2016-09
Service Business, vol. 12, no. 1, page. 203 - 227, 2018-03
Service Business, vol. 11, no. 2, page. 427 - 449, 2017-06
Service Business, 2017-03
Service Business, vol. 13, no. 1, page. 51 - 74, 2019-03